Returns & Exchanges
At Icecartel, we strive for perfection in every piece of jewelry, but if you are not completely satisfied, we offer a hassle-free 30-day return policy. Items must be in their original, unworn condition with all security tags and packaging intact to qualify for a full refund.
Initiate Your Request
Contact our customer support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the jewelry back in its original Icecartel display box and secure it inside a padded shipping envelope to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you keep a copy of the tracking receipt.
Quality Inspection & Refund
Once our master jewelers verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing